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Because this process is distributed and lacks a guided, logical sequence, it creates confusion, friction, and drop-off, negatively impacting both the overall product perception and early-usage rates. 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This results in a flat experience with no incentives to evolve or deepen their relationship with the product. There is no section that provides clear and easily accessible information about key product details such as: The interest rates associated with their card The annual or monthly membership fee Conditions for using services like Priority Pass Requirements for upgrades or associated insurance products This lack of transparency limits self-service, reduces product understanding, and prevents customers from getting the most out of their card.","absoluteBoundingBox":{"x":4462.0,"y":16461.12109375,"width":327.0,"height":552.0},"isolatedAbsoluteRenderBounds":{"x":4462.44873046875,"y":16466.01953125,"width":320.45556640625,"height":541.294921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12759.1220703125]],"size":{"x":327.0,"y":552.0},"fills":[{"opacity":0.550000011920929,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The customer does not receive contextual information indicating whether they are eligible for a card upgrade or what new benefits they would gain from making that change. 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